Q: I am a new customer, how can I get a full access to your website?
A: To be able to fully access our website, you are required to register and create an account with us for free.
Q: Do I have to pay a fee to join Bali Cigarettes.Com
A: No, you do not. It is completely free and we require NO COMMITMENT to purchase anything through us.
Q: Can you guarantee me the confidentiality?
A: We take your privacy seriously and are committed to protect your personal information that you provide to us as set out on our Privacy Policy. We may use the information we collect to periodically notify you about new products or special offers we think you'll find valuable.
Q: Is it legal to ship cigarettes?
A: Yes, it is absolutely legal as long as you are at least 18 years of age or older, and purchasing the cigarette for personal consumption. In addition, Bali Ciagrettes.Com complies with all international trade and postal regulations.
Q: Where are the cigarettes you propose for sale made?
A: The cigarettes offered at Bali Ciagrettes.Com are made in Indonesia, and correspond to the international specification and quality, and are GENUINE & LEGAL products.
Q: Are the cigarettes you sell the same quality that I can buy from my local convenience store?
A: At Bali Ciagrettes.Com we only offer GENUINE cigarette products made by world leading cigarette manufactures in Indonesia. All of the products on our website are bought directly from the manufacturer or their agents. All cigarette packs and cartons are properly marked and labeled by the corresponding cigarette companies.
Q: What is special about the cigarettes you sell?
A: All brands of cigarettes that we sell are manufactured in Indonesia, and are produced with high quality of Indonesian tobacco which has been known throughout the world since hundreds of years.
Q: Do you sell cigarette samples to be tested?
A: Yes. You can buy cigarette samples pack before purchasing more quantity cigarettes from us.
Q: Why are the cigarettes on sale at Bali Cigarettes.Com cheaper than those sold at duty free shops in the airports?
A: Because the airport duty free shops have high running costs. Our prices are cheaper as we purchased them in large quantity directly from the manufactures or their appointed distributors.
Q: Your prices on website seem very cheap. Do you take some additional charges to the prices indicated on your site?
A: No. We do not take any additional charges or hidden cost. The price of the products listed on the website is the price you pay, plus shipping costs shown at the end of checkout process.
Q: What is the maximum quantity order for cigarette through your site?
A: It depends on your country law. If this is your first order, we recommend you to purchase maximum of 1 carton of cigarettes for test.
Q: What is the maximum total weight of each package?
A: The maximum total weight each shipment is 1000 grams. We will split them into two or more shipments if the weight exceeds 1000 grams.
Q: What is the maximum total carton each shipment?
A: Maximum 2 cartons contain 20 packs of cigarettes each shipment.
Q: What is the quantity of cigarette of each carton?
A: In one carton may contain 120, 160, 200 and 240 cigarettes. It depends on the cigarette brands. Most premium brand contains 200 cigarettes of each carton.
Q: Will you be offering other brands in the future?
A: Yes. At the moment the cigarettes listed on our website are the cigarettes we currently sell. However we will keep adding new cigarettes for sell. It is best for you to check our website periodically.
Q: What if I do not find the cigarette brand I am looking for?
A: Simply just send an email inquiry by using Contact Us form available on website.
Q: Do you guarantee that no duty will be paid after it arrived in my country?
A: We cannot guarantee it. Please check with the authorities in your country before purchase the cigarettes through us.
Q: How much are the import duties, taxes and charges?
A: Most of the country, a package contains 20 packs of cigarettes is free of duty. Please check with the authorities in your country if there any import duty prior to purchase the cigarettes through us.
Q: Should I pay shipping cost for cigarettes?
A: Yes. The prices listed on website are for product and packaging. The shipping costs are calculated automatically by the system and will appear at the end of checkout process.
Q: Is it possible to know the exact shipping cost would be?
A: Yes. The exact shipping cost will be appeared at the end of check out process.
Q: How long does the delivery time?
A: The delivery time will take 7-21 days for most of the countries. Delivery time may vary depending on the country and the city you live in. In some countries for the first shipment the customs may hold your package a bit longer. For customer who experienced this please be patient, we will continue monitoring it.
Q: I have got the tracking number of the shipment but why the package is not arrived that long?
A: In some countries for the first shipment the customs may hold your package a bit longer. For customer who experienced this please be patient, we will continue monitoring it.
Q: If I place an order, when my order will be sent?
A: Once we receive the payment, we guarantee to ship them in 3 working days. Payment for orders received on Thursdays are processed on Fridays and shipped on Monday. Payment for orders received on Fridays, Saturdays and public holidays are processed on the first working day and shipped on the second day.
Q: How do I know if my order has been shipped? Can I track my package?
A: As soon as your order shipped you will receive an email informing you that your order has been shipped along with the tracking number of the shipment.
Q: Do you deliver by any couriers? (e.g.: DHL, UPS, TNT, etc.)
A: No. The package contains cigarette can only ship by Express Mail Services through post office.
Q: How can I track my order status?
A: After you've placed your order at Bali Cigarettes.Com you will be automatically notified by e-mail.
The best way to track the status of your order is to login to your account, and review your account history, this will contain all orders that you have placed, and allow you to see the status of recent orders you have placed.
Q: What happens if I am not at home when the package arrives?
A: The package can only be delivered to the addressee or to another person (e.g. a member of the family, a colleague, a porter, etc.) who will sign a receipt. If no-one is at home, a postman will leave a note and the package can be taken from your local post office within 10 days, after 10 days the package will be returned. Please make yourself available to pick up the package at designated post office, as we provide no refund for this case.
Q: What if my package was lost during delivery process?
A: In this case we will send the same item once more. But the customer is fully responsible for any lost package caused by incorrect address provided to us.
Q: Is it common for some of the packages to be stolen?
A: No. We have never heard of these incidents but we have taken this event into consideration since we send products to all destinations in the world.
Q: Is the goods packed securely?
A: Yes. The package consists of a stiff cardboard carton specifically designed for being sent by mail. In this way, we can be certain that your cigarettes, including the soft packs will reach you in perfect condition.
Q: Does the shipping cost include import duties, taxes and charges?
A: Import duties, taxes and other charges that may occur in the country of destination are not included in the price of the items or shipping cost. These charges (if any) are the buyer's responsibility.
Q: May I ship to a different address than the address stated in my account?
A: By default, we ship the package to the shipping address provided by buyer during registration. Please contact us if you would like to ship to different address before you arrange the payment.
Q: What if I do not receive an order confirmation via e-mail?
A: You should receive an order confirmation via e-mail within few seconds after you hit “Confirm Order” at the end of check out process. If you do not receive an e-mail confirmation within one hour, there might be a delay on the web server due to traffic. Or the email confirmation went through into your spam folder. If this happens, please contact us immediately to ensure that your order is being processed.
Q: What is your return policy?
A: Please see our Return Policy for details.
Q: Why can I trust Bali Cigarettes.Com?
A: We are proud to maintain permanent credibility with our customers. We have been in this business over 15 years to cater the needs of Indonesian cigarettes. The majority of our customers are repeat customers who had been to Bali bought cigarettes from us offline, or who has purchased our products online.
Q: To which countries you are not able to ship cigarettes product?
A: We ship the cigarettes worldwide.
Q: What payment methods do you accept?
A: There are 3 payment options available for tobacco products: Bank Transfer, Western Union and Money Gram. Please contact us for other possible payment options.
Q: What should I do if I can't find an answer to my question?
A: Please contact us by phone or through “Contact Us” form available on website. We will assist you in anyway we can and provide you with any information you request. Your satisfaction is our utmost priority.
A: To be able to fully access our website, you are required to register and create an account with us for free.
Q: Do I have to pay a fee to join Bali Cigarettes.Com
A: No, you do not. It is completely free and we require NO COMMITMENT to purchase anything through us.
Q: Can you guarantee me the confidentiality?
A: We take your privacy seriously and are committed to protect your personal information that you provide to us as set out on our Privacy Policy. We may use the information we collect to periodically notify you about new products or special offers we think you'll find valuable.
Q: Is it legal to ship cigarettes?
A: Yes, it is absolutely legal as long as you are at least 18 years of age or older, and purchasing the cigarette for personal consumption. In addition, Bali Ciagrettes.Com complies with all international trade and postal regulations.
Q: Where are the cigarettes you propose for sale made?
A: The cigarettes offered at Bali Ciagrettes.Com are made in Indonesia, and correspond to the international specification and quality, and are GENUINE & LEGAL products.
Q: Are the cigarettes you sell the same quality that I can buy from my local convenience store?
A: At Bali Ciagrettes.Com we only offer GENUINE cigarette products made by world leading cigarette manufactures in Indonesia. All of the products on our website are bought directly from the manufacturer or their agents. All cigarette packs and cartons are properly marked and labeled by the corresponding cigarette companies.
Q: What is special about the cigarettes you sell?
A: All brands of cigarettes that we sell are manufactured in Indonesia, and are produced with high quality of Indonesian tobacco which has been known throughout the world since hundreds of years.
Q: Do you sell cigarette samples to be tested?
A: Yes. You can buy cigarette samples pack before purchasing more quantity cigarettes from us.
Q: Why are the cigarettes on sale at Bali Cigarettes.Com cheaper than those sold at duty free shops in the airports?
A: Because the airport duty free shops have high running costs. Our prices are cheaper as we purchased them in large quantity directly from the manufactures or their appointed distributors.
Q: Your prices on website seem very cheap. Do you take some additional charges to the prices indicated on your site?
A: No. We do not take any additional charges or hidden cost. The price of the products listed on the website is the price you pay, plus shipping costs shown at the end of checkout process.
Q: What is the maximum quantity order for cigarette through your site?
A: It depends on your country law. If this is your first order, we recommend you to purchase maximum of 1 carton of cigarettes for test.
Q: What is the maximum total weight of each package?
A: The maximum total weight each shipment is 1000 grams. We will split them into two or more shipments if the weight exceeds 1000 grams.
Q: What is the maximum total carton each shipment?
A: Maximum 2 cartons contain 20 packs of cigarettes each shipment.
Q: What is the quantity of cigarette of each carton?
A: In one carton may contain 120, 160, 200 and 240 cigarettes. It depends on the cigarette brands. Most premium brand contains 200 cigarettes of each carton.
Q: Will you be offering other brands in the future?
A: Yes. At the moment the cigarettes listed on our website are the cigarettes we currently sell. However we will keep adding new cigarettes for sell. It is best for you to check our website periodically.
Q: What if I do not find the cigarette brand I am looking for?
A: Simply just send an email inquiry by using Contact Us form available on website.
Q: Do you guarantee that no duty will be paid after it arrived in my country?
A: We cannot guarantee it. Please check with the authorities in your country before purchase the cigarettes through us.
Q: How much are the import duties, taxes and charges?
A: Most of the country, a package contains 20 packs of cigarettes is free of duty. Please check with the authorities in your country if there any import duty prior to purchase the cigarettes through us.
Q: Should I pay shipping cost for cigarettes?
A: Yes. The prices listed on website are for product and packaging. The shipping costs are calculated automatically by the system and will appear at the end of checkout process.
Q: Is it possible to know the exact shipping cost would be?
A: Yes. The exact shipping cost will be appeared at the end of check out process.
Q: How long does the delivery time?
A: The delivery time will take 7-21 days for most of the countries. Delivery time may vary depending on the country and the city you live in. In some countries for the first shipment the customs may hold your package a bit longer. For customer who experienced this please be patient, we will continue monitoring it.
Q: I have got the tracking number of the shipment but why the package is not arrived that long?
A: In some countries for the first shipment the customs may hold your package a bit longer. For customer who experienced this please be patient, we will continue monitoring it.
Q: If I place an order, when my order will be sent?
A: Once we receive the payment, we guarantee to ship them in 3 working days. Payment for orders received on Thursdays are processed on Fridays and shipped on Monday. Payment for orders received on Fridays, Saturdays and public holidays are processed on the first working day and shipped on the second day.
Q: How do I know if my order has been shipped? Can I track my package?
A: As soon as your order shipped you will receive an email informing you that your order has been shipped along with the tracking number of the shipment.
Q: Do you deliver by any couriers? (e.g.: DHL, UPS, TNT, etc.)
A: No. The package contains cigarette can only ship by Express Mail Services through post office.
Q: How can I track my order status?
A: After you've placed your order at Bali Cigarettes.Com you will be automatically notified by e-mail.
The best way to track the status of your order is to login to your account, and review your account history, this will contain all orders that you have placed, and allow you to see the status of recent orders you have placed.
Q: What happens if I am not at home when the package arrives?
A: The package can only be delivered to the addressee or to another person (e.g. a member of the family, a colleague, a porter, etc.) who will sign a receipt. If no-one is at home, a postman will leave a note and the package can be taken from your local post office within 10 days, after 10 days the package will be returned. Please make yourself available to pick up the package at designated post office, as we provide no refund for this case.
Q: What if my package was lost during delivery process?
A: In this case we will send the same item once more. But the customer is fully responsible for any lost package caused by incorrect address provided to us.
Q: Is it common for some of the packages to be stolen?
A: No. We have never heard of these incidents but we have taken this event into consideration since we send products to all destinations in the world.
Q: Is the goods packed securely?
A: Yes. The package consists of a stiff cardboard carton specifically designed for being sent by mail. In this way, we can be certain that your cigarettes, including the soft packs will reach you in perfect condition.
Q: Does the shipping cost include import duties, taxes and charges?
A: Import duties, taxes and other charges that may occur in the country of destination are not included in the price of the items or shipping cost. These charges (if any) are the buyer's responsibility.
Q: May I ship to a different address than the address stated in my account?
A: By default, we ship the package to the shipping address provided by buyer during registration. Please contact us if you would like to ship to different address before you arrange the payment.
Q: What if I do not receive an order confirmation via e-mail?
A: You should receive an order confirmation via e-mail within few seconds after you hit “Confirm Order” at the end of check out process. If you do not receive an e-mail confirmation within one hour, there might be a delay on the web server due to traffic. Or the email confirmation went through into your spam folder. If this happens, please contact us immediately to ensure that your order is being processed.
Q: What is your return policy?
A: Please see our Return Policy for details.
Q: Why can I trust Bali Cigarettes.Com?
A: We are proud to maintain permanent credibility with our customers. We have been in this business over 15 years to cater the needs of Indonesian cigarettes. The majority of our customers are repeat customers who had been to Bali bought cigarettes from us offline, or who has purchased our products online.
Q: To which countries you are not able to ship cigarettes product?
A: We ship the cigarettes worldwide.
Q: What payment methods do you accept?
A: There are 3 payment options available for tobacco products: Bank Transfer, Western Union and Money Gram. Please contact us for other possible payment options.
Q: What should I do if I can't find an answer to my question?
A: Please contact us by phone or through “Contact Us” form available on website. We will assist you in anyway we can and provide you with any information you request. Your satisfaction is our utmost priority.
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